Case Studies

Selected results from engagements led directly by the founder.

These examples are drawn from engagements prior to founding People Capability & Co. Business names are anonymised where appropriate. Figures reflect the outcomes as recorded at the time; where multiple metrics relate to a broader programme of work, this is noted rather than implied.

Commercial & Organisational Turnaround

£1.2 million delivered against a £500,000 target, in eight months

Challenge

A founder-led business needed a step change in commercial performance, but its sales organisation and team structure had not evolved to support that ambition.

Action
  • Redesigned roles and team structure
  • Improved incentives and accountability
  • Strengthened retention within the commercial team
  • Reduced organisational and legal risk
Outcome

£1.2 million delivered against an original £500,000 target within eight months, alongside a more scalable commercial model for continued growth.

People Function & Organisational Infrastructure Build

Building a People function and organisational infrastructure from zero

Challenge

A founder-led business had no dedicated People function. Recruitment, onboarding and performance management were handled informally, creating inconsistency and risk as the business grew.

Action
  • Built people operations and governance from inception
  • Developed recruitment and onboarding capability
  • Created performance and succession infrastructure
  • Supported Skilled Worker sponsorship capability
Outcome

People infrastructure connected directly to commercial priorities, with improved management clarity and organisational resilience as the business scaled.

Retention, Engagement & Employee Relations

Retention improved by 53%, voluntary turnover reduced by 44%

Challenge

High voluntary turnover and a high volume of employee relations cases were consuming management time and affecting team stability.

Action
  • Proactive employee relations strategy and early intervention
  • Manager coaching on people leadership
  • Leadership, engagement and onboarding improvements
Outcome

Retention improved by 53% and voluntary turnover reduced by 44%. Employee relations complaints and formal cases fell from 82% to 38% through earlier intervention and manager coaching. Employee engagement reached 76%. These figures relate to a broader, multi-year programme of work rather than a single intervention.

Compliance & Audit Improvement

Red to Green audit status within 60 days, sustained for three years

Challenge

An operation was rated Red on a formal compliance audit, exposing the business to operational and reputational risk.

Action
  • Built manager ownership of compliance standards
  • Established sustainable compliance capability, not a one-off fix
Outcome

Audit status moved from Red to Green within 60 days and was maintained for three consecutive years.

International Capability Build

International recruitment and sponsorship capability across four markets

Challenge

A growing business needed to recruit and manage talent across multiple international markets without an established international people infrastructure.

Action
  • Supported international recruitment across the UK, India, Dubai and Europe
  • Developed UK Skilled Worker sponsorship capability
  • Built a new operational centre in India
Outcome

Strengthened leadership and internal talent pipelines across all four markets, supporting the business's international expansion.

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